QUALITY POLICY
Excerpt from section 5.3 of the Manual
Rev. 1 of 11/2/2017
MIXOS Ivo Miele Servizi Marittimi S.r.l. is a company operating in the field of shipping agency, customs brokerage, and ship chartering for third parties.
The company was formed from the merger of MIXOS Miele Servizi Marittimi Srl and Ivo Miele Agenzia Marittima Srl. It has long been established in the port of Piombino and, as of November 1, 2017, was renamed “MIXOS IVO MIELE SERVIZI MARITTIMI SRL.”
Mixos Ivo Miele Servizi Marittimi Srl believes that the provisions contained in its Quality Management System must be applied and enforced in all company activities that contribute to achieving the quality levels established by contractual and regulatory requirements, for all services and products provided by the Client – in particular, the purpose of the company’s certification is:
“PROVISION OF MARITIME AGENCY SERVICES FOR VOLANDIERE SHIPS, SHIPMENTS AND CUSTOMS CLEARANCE, MARITIME CHARTERS”
MIXOS Ivo Miele Servizi Marittimi Srl takes responsibility for the effectiveness of its QMS, making all necessary resources available and ensuring that the planned objectives are compatible with the context and strategic directions. It communicates the importance of the QMS and actively involves all stakeholders, coordinating and supporting them.
MIXOS Ivo Miele Servizi Marittimi Srl plans its processes with a risk-based thinking (RBT) approach to implement the most appropriate actions to:
– Assess and address process risks
– Exploit and enhance identified opportunities
MIXOS Ivo Miele Servizi Marittimi Srl is aware that the involvement of staff and all stakeholders, combined with the active participation of all collaborators, is a primary strategic element. It promotes the development of internal professional skills and the careful selection of external collaborators in order to equip itself with competent and motivated human resources.
In order to provide its customers with a service that meets their expectations and needs, Management adopts a policy aimed at ensuring and developing service quality over time, in order to achieve the following objectives:
1. Customer satisfaction
2. Improved service quality
3. Improved Company efficiency.
These aspects are further defined in the QMS meeting.
The implementation of the QMS requires Management to ensure that the quality policy:
– is appropriate to the organization’s objectives,
– includes a commitment to meeting requirements and continually improving the effectiveness of the QMS,
– provides a structural framework for defining and reviewing quality objectives,
– is communicated and understood within the organization,
– is reviewed to ensure its continued suitability.
Management